Refund Policy

This Refund Policy covers the two kinds of payments made on CoachingWallah: subscription plan payments and AI credit purchases.

1. Free Trial

Every new account includes a 14-day free trial with no payment required. We encourage evaluating the Service fully during the trial before subscribing, since subscription payments are non-refundable except as described below.

2. Subscription Payments

• Subscription plans are billed monthly in advance and are non-refundable for the period already paid for.
• You may cancel at any time from Settings > Billing & Plan; access continues until the end of the period already paid for, with no further charges after that.
• If you are charged in error (e.g. a duplicate payment due to a technical fault), contact us within 7 days of the charge for a full refund of the erroneous payment.

3. AI Credit Purchases

• AI credits are prepaid and consumed only when an AI feature (lead analysis, drop-risk analysis, reply suggestions, message drafting) is actually used.
• Unused credits do not expire, but are non-refundable for cash — they remain usable on your account.
• If a credit purchase is charged but not credited to your account due to a technical fault, contact us with the payment reference and we will either apply the credits or refund the payment.

4. How Refunds Are Processed

Approved refunds are issued to the original payment method via Razorpay, typically within 5–7 business days of approval, subject to your bank's processing time.

5. Requesting a Refund

Email billing@coachingwallah.com with your account email and the payment reference (visible in Settings > Billing & Plan's Payment History). We aim to respond within 3 business days.